MuleBuy QC Checklist: What to Check Before Shipping

What Are QC Photos?

QC (Quality Control) photos are high-resolution images of your actual items taken at the warehouse before shipment. They allow you to verify quality, accuracy, and condition before the items are sent to you.

Why QC Photos Matter

The QC process is your last chance to catch issues before shipping. Once items ship, exchanges and returns become more complicated. Taking time to review QC photos carefully saves you from receiving items that do not meet your expectations.

General QC Checklist

For All Items

• [ ] Verify color matches the listing
• [ ] Check for visible stains, marks, or damage
• [ ] Confirm size and measurements are correct
• [ ] Inspect overall construction quality
• [ ] Verify packaging and tags are correct

For Shoes

• [ ] Check stitching around the sole edge
• [ ] Verify logo placement and embossing
• [ ] Inspect toe box shape and overall silhouette
• [ ] Confirm lace color and eyelet alignment
• [ ] Check for glue marks or excess adhesive
• [ ] Verify insole branding and quality

For Clothing

• [ ] Check stitching quality and thread matching
• [ ] Verify print or embroidery alignment
• [ ] Inspect collar, cuffs, and hem quality
• [ ] Check for loose threads or missed stitches
• [ ] Verify fabric texture matches the listing
• [ ] Confirm tag placement and branding

For Accessories

• [ ] Check hardware finish and engraving
• [ ] Verify stitching on stress points
• [ ] Inspect material texture and color
• [ ] Confirm closure mechanism works smoothly
• [ ] Check for scratches or damage on metal parts

What to Do If You Find Issues

1. **Document the issue**: Take screenshots and note the specific problems
2. **Contact support**: Submit a request with your documentation
3. **Request exchange**: Ask for a replacement item
4. **Request refund**: If no suitable replacement is available

When to Approve Shipment

Approve shipment when:

• All items match your order details
• Quality meets your expectations
• No visible defects or damage
• Size and color are correct
• Construction quality is acceptable

Red Flags That Should Stop Shipment

• Significant color difference from the listing
• Wrong size or measurements
• Visible defects or damage
• Missing parts or accessories
• Incorrect branding or logos
• Poor construction quality

Pro Tips for 2026

• Request additional photos if the initial set is unclear
• Compare with retail photos of the same item
• Check recent reviews for common issues with specific items
• Do not rush the QC process - take time to review carefully
• Remember that minor imperfections are common, but major issues should be addressed